Services

Workflow Automation

  • Custom Solutions
    Boost productivity with tailored solutions.
  • Offline Functionality
    Operate seamlessly without internet.
  • Data Capture
    Capture data efficiently on the go.

Cross-Platform

  • Compatibility
    Universal device compatibility.
  • Visualization
    Custom data displays for your needs.
  • Automated Workflows
    Enhance efficiency with automation.

Specialized Apps

  • Backflow.Works
    Automate cross-connection programs.
  • Mobile Optimization
    Optimized for mobile use.
  • Streamlined Admin
    Simplify administrative tasks.

Privacy Policy

Effective Date: June 10, 2026

2.1 Introduction and Scope This Privacy Policy explains how OperationWorks collects, uses, discloses, safeguards, and retains information when users visit the OperationWorks website or use the Services. This Privacy Policy applies to information OperationWorks controls for its own business operations and to personal information processed in connection with the Services, subject to the client agreements described below.

2.2 Controller, Processor, and Business Associate Roles OperationWorks may act in different roles depending on the context:

  • Controller: OperationWorks acts as a controller for direct business operations, account onboarding, billing, invoicing, sales administration, support administration, and managing relationships with corporate customers.
  • Processor or Service Provider: For client deployments, OperationWorks processes Customer Data only on behalf of and under the instructions of the corporate client.
  • Business Associate: For covered care facility deployments involving Protected Health Information (PHI), OperationWorks acts as a Business Associate only where a BAA has been executed.

2.3 Information We Collect OperationWorks may collect the following categories of information:

  • Account and contact information, such as name, corporate email address, phone number, job title, company name, billing contact details, and administrative user information.
  • Authentication information, such as login identifiers, and authentication tokens.
  • Usage, device, and log information, such as IP address, browser type, and platform activity logs.
  • Customer Data and operational data, such as inspections, assigned tasks, compliance checks, and work orders.

2.4 How We Use Information OperationWorks uses information for the following purposes:

  • To create accounts, authenticate users, and administer access controls.
  • To support operational workflows, inspections, compliance checks, and automated alerts.
  • To process billing, invoicing, contracts, and customer relationship management.
  • To monitor, secure, troubleshoot, debug, and improve the Services.

2.5 Legal Bases for Processing OperationWorks relies on one or more of the following legal bases: performance of a contract, legitimate interests, and compliance with legal obligations.

2.6 Google API Services and Google User Data OperationWorks may use Google API Services to provide user-facing functionality authorized by the user. OperationWorks uses Google user data only to provide features disclosed to users.

2.7 SMS/Voice Data and Mobile Information No-Sharing Rule OperationWorks uses mobile phone numbers solely to deliver automated, non-marketing operational notifications.

2.8 How We Share Information OperationWorks may share information with:

  • Authorized subprocessors and technical service providers.
  • The applicable corporate client, facility, or enterprise customer.
  • Professional advisors and legal counsel under confidentiality obligations.

2.9 Subprocessors OperationWorks uses vetted service providers and subprocessors to deliver the Services, including cloud hosting and database providers.

2.10 International Transfers OperationWorks may process information in the United States and other jurisdictions where it operates. Appropriate safeguards for cross-border transfers are used.

2.11 Data Retention OperationWorks retains personal information only for as long as necessary to provide the Services and maintain accounts.

2.12 Security and HIPAA-Related Safeguards OperationWorks maintains safeguards designed to protect information against unauthorized access, loss, misuse, and disclosure.

2.13 Individual Rights and Requests Depending on your location, you may have rights to access, correct, delete, or receive a copy of certain personal information.

2.14 Breach Notification OperationWorks will investigate and provide notifications for security incidents involving personal information as required by law.

2.15 Changes to this Privacy Policy OperationWorks may update this Privacy Policy from time to time.

2.16 Contact Information OperationWorks Privacy Team
Website: operationworks.com
Email: info@operationworks.com
Phone: 800-299-2521
Mailing Address: 6 Liberty Square, Unit 510 Boston, MA 02109

About Us

Mission
Transition from paper-based systems to automated workflows.

Custom Solutions
More than a generic app; we co-create tailored automation solutions.

Optimization
Enhance data collection, reporting, and actionable insights.

Philosophy
Simplify processes, emphasize key elements, deliver actionable results.