Services

  • Workflow Automation

    • Custom Solutions
      Boost productivity with tailored solutions.
    • Offline Functionality
      Operate seamlessly without internet.
    • Data Capture
      Capture data efficiently on the go.

  • Cross-Platform

    • Compatibility
      Universal device compatibility.
    • Visualization
      Custom data displays for your needs.
    • Automated Workflows
      Enhance efficiency with automation.

  • Specialized Apps

    • Backflow.Works
      Automate cross-connection programs.
    • Mobile Optimization
      Optimized for mobile use.
    • Streamlined Admin
      Simplify administrative tasks.

Terms of Service

Effective Date: June 10, 2026

1.1 Acceptance and Eligibility
By creating an account, accessing, registering for, or using the Services, you agree to be bound by these Terms of Service. You must be at least 18 years old and have authority to bind your organization, employer, or client entity to these Terms. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs through your account.

1.2 Description of Services
OperationWorks provides cloud-based operational management software, workflow tools, inspection tracking, compliance-check support, task management, work notification systems, and related operational applications for enterprise clients, including care facilities, municipalities, and corporate operations.

1.3 License and Acceptable Use
Subject to these Terms and any applicable Order Form, Statement of Work, Data Processing Addendum, or Business Associate Agreement, OperationWorks grants authorized users a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for internal business operations. You may not misuse the Services.

1.4 Customer Data and Processing
Clients retain all right, title, and interest in files, profiles, tasks, inspection reports, work orders, compliance records, resident, patient, constituent, operational, and other records uploaded to or processed through the Services (“Customer Data”). OperationWorks receives a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and store Customer Data solely as necessary to provide, maintain, secure, and support the Services.

1.5 SMS/Text Messaging Terms
Certain Services include automated, non-marketing text notifications for operational purposes, including compliance checks, escalations, assigned tasks, due items, work assignments, inspection updates, and related operational alerts. SMS/text messaging is governed by Section 3 of this document.

1.6 Third-Party Services and Integrations
The Services may interact with or depend on third-party ecosystems and service providers. Your use of integration features may be subject to the independent terms and policies of those third parties.

1.7 Fees and Payment
If fees apply, your organization agrees to pay the subscription, licensing, usage, implementation, and other fees described in the applicable Order Form, Statement of Work, invoice, or written agreement. Unless expressly stated otherwise in writing, fees are non-refundable.

1.8 Intellectual Property
The Services, including software, designs, algorithms, workflows, user interfaces, documentation, templates, trademarks, service marks, and other intellectual property, are owned by OperationWorks or its licensors.

1.9 Warranties and Disclaimers
The Services are provided on an “as is” and “as available” basis.

1.10 Limitation of Liability
To the maximum extent permitted by law, OperationWorks will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

1.11 Indemnification
You agree to defend, indemnify, and hold harmless OperationWorks and its affiliates from and against third-party claims, liabilities, damages, losses, and expenses.

1.12 Suspension and Termination
OperationWorks may suspend or terminate access to the Services if there is a material breach of these Terms.

1.13 Governing Law and Dispute Resolution
These Terms will be governed by the laws of the Commonwealth of Massachusetts.

1.14 Changes to the Terms
OperationWorks may update these Terms from time to time, and updates will be posted with a revised effective date.

Contact and Notices

Legal, privacy, and SMS/text messaging questions may be directed to:

OperationWorks, LLC
Email: info@operationworks.com
Phone: 800-299-2521
Website: https://www.operationworks.com
Mailing Address: 6 Liberty Square, Unit 510 Boston, MA 02109

About us

Mission

Transition from paper-based systems to automated workflows.

Custom Solutions

More than a generic app; we co-create tailored automation solutions.

Optimization

Enhance data collection, reporting, and actionable insights.

Philosophy

Simplify processes, Emphasize key elements, Deliver actionable results.